ACTOR SERVICES POLICY
Payments
We use Square for all payments. A deposit is required for all bookings. You are welcome to pay the balance for your service/s immediately after your consultation date is accepted. If you choose to pay later please note that any outstanding balances are due on the day of your first session as scheduled according to your selected service.
Accepted Cards
Square works with any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, Mastercard, American Express, Discover, JCB, or UnionPay logo. Square also supports mobile wallets such as Apple Pay, Google Pay, and Samsung Pay.
The following card types are accepted:
Bookings & Cancellations
The booking and cancellation policy for each service is outlined below.
Headshots:
Scenes
Foundation
Development
Please Note: Consultations are the first step to the process for these services, they are important to move things along, including working out a schedule for the work involved for your headshot and/or scene sessions. Anele shapes her work schedule around her actor consultations, so this is a necessary step.
ALL SERVICES
Please make sure that you pay your deposit with careful consideration. Once a deposit/payment has been forfeited there are no other arrangements that can be made. We do understand that life can be tricky sometimes, so if we decide to try schedule a third consultation date after a deposit/payment has been forfeited, please note that it is out of the generosity of our team, it's therefore not a requirement or a guarantee that you’ll get another consultation date/session booking; in other words, please be kind and patient.
Please consider your consultation/session booking as a booked job and take the necessary precautions that will enable you to follow through. Anele and her team appreciate your consideration!
Reshoots/Refunds
Anele has the full creative direction of all shoots and final edits. We do not offer reshoots, revisions or *refunds other than for technical failures or malfunctions. That being said, please know that your voice matters here, this is all about helping you achieve successful results as much as is in our ability to do so, and it is therefore your responsibility to clearly communicate what your goals and wishes are as we go through each services’s process. If you have any concerns please communicate clearly & kindly with Anele and/or our studio team, in advance of and/or during all shoots. If you have any concerns during the session or you don't like the way your makeup is being styled, please speak up so that the studio team can accommodate your needs.
*Any refunds which may be offered due to unique circumstances at Anele's discretion, are valid for a 14 (business) day period. After this time passes your refund is no longer valid.
Talent Release Forms
On shoot days all actors must sign a talent release form in order for Calm Collective LLC to freely use final retouched headshots and edited scenes on our website and social media.
We use Square for all payments. A deposit is required for all bookings. You are welcome to pay the balance for your service/s immediately after your consultation date is accepted. If you choose to pay later please note that any outstanding balances are due on the day of your first session as scheduled according to your selected service.
Accepted Cards
Square works with any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, Mastercard, American Express, Discover, JCB, or UnionPay logo. Square also supports mobile wallets such as Apple Pay, Google Pay, and Samsung Pay.
The following card types are accepted:
- Credit
- Corporate
- Debit (processed like credit)
- Prepaid
- Rewards
Bookings & Cancellations
The booking and cancellation policy for each service is outlined below.
Headshots:
- After you request to book a date for your headshot session consultation and we have accepted it, we will hold your date for 72 hours while waiting for your deposit payment to process. If your deposit doesn't process within 72 hours after we’ve accepted your consultation date booking we will cancel the booking and release the date.
- If you need to reschedule your booked date after you’ve already paid your deposit, we will transfer your deposit to your new date only if you let us know 5 working days or more before your original booked date; if you fail to notify us in time, your deposit will be forfeited. Only 1 reschedule is permitted per booking. If you cancel your second booked date for any reason, your deposit will be forfeited. If you are a NO SHOW on the booked date of your headshot session/consultation, your deposit and any other payment made will be forfeited.
Scenes
- After you request to book a consultation date for your selected service and we have accepted it, we will hold your date for 72 hours while waiting for your deposit payment to process. If your deposit doesn't process within 72 hours after we’ve accepted your consultation date booking we will cancel the booking and release the date.
- If you need to reschedule your booked consultation after you’ve already paid your deposit, we will transfer your deposit to your new date only if you let us know 5 working days or more before your original booked consultation date; if you fail to notify us in time, you will forfeit your deposit. Only 1 reschedule is permitted per booking. If you cancel your second booked date for any reason, your deposit is forfeited. If you are a NO SHOW on the booked date of your scene shoot/consultation, your deposit and any other payment made will be forfeited.
Foundation
- After you request to book a consultation date for your selected service and we have accepted it, we will hold your date for 72 hours while waiting for your deposit payment to process. If your deposit doesn't process within 72 hours after we’ve accepted your consultation date booking we will cancel the booking and release the date.
- If you need to reschedule your booked consultation after you’ve already paid your deposit, we will transfer your deposit to your new date only if you let us know 5 working days or more before your original booked consultation date; if you fail to notify us in time, you will forfeit your deposit. Only 1 reschedule is permitted per booking. If you cancel your second booked date for any reason, your deposit is forfeited. If you are a NO SHOW on the booked date/s of your foundation service shoot/s OR consultation, your deposit and any other payment made will be forfeited.
Development
- Because of the level of dedication and amount of time invested into the process for the Development service, this service (and any combinations of services equivalent to this one) are subject to an application process. After you request a consultation date for your selected service, we will then email you an application form for you to fill in. Your application may be accepted or denied depending on Anele’s schedule and whether she thinks this is the right service for you, she may recommend another service/combination of services. We don't want you to spend money on a service/s that may not be fit for you, we want the best for you. If your application is accepted, we will hold your date for 72 hours while waiting for your deposit payment to process. If your deposit doesn't process within 72 hours after we’ve accepted your consultation date booking we will cancel the booking and release the date.
- If you need to reschedule your booked consultation after you’ve already paid your deposit, we will transfer your deposit to your new date only if you let us know 5 working days or more before your original booked consultation date; if you fail to notify us in time, you will forfeit your deposit. Only 1 reschedule is permitted per booking. If you cancel your second booked date for any reason, your deposit is forfeited. If you are a NO SHOW on the booked date/s of your development service shoot/s, combination of services equivalent to the development services OR your consultation, your deposit and any other payment made will be forfeited.
Please Note: Consultations are the first step to the process for these services, they are important to move things along, including working out a schedule for the work involved for your headshot and/or scene sessions. Anele shapes her work schedule around her actor consultations, so this is a necessary step.
ALL SERVICES
Please make sure that you pay your deposit with careful consideration. Once a deposit/payment has been forfeited there are no other arrangements that can be made. We do understand that life can be tricky sometimes, so if we decide to try schedule a third consultation date after a deposit/payment has been forfeited, please note that it is out of the generosity of our team, it's therefore not a requirement or a guarantee that you’ll get another consultation date/session booking; in other words, please be kind and patient.
Please consider your consultation/session booking as a booked job and take the necessary precautions that will enable you to follow through. Anele and her team appreciate your consideration!
Reshoots/Refunds
Anele has the full creative direction of all shoots and final edits. We do not offer reshoots, revisions or *refunds other than for technical failures or malfunctions. That being said, please know that your voice matters here, this is all about helping you achieve successful results as much as is in our ability to do so, and it is therefore your responsibility to clearly communicate what your goals and wishes are as we go through each services’s process. If you have any concerns please communicate clearly & kindly with Anele and/or our studio team, in advance of and/or during all shoots. If you have any concerns during the session or you don't like the way your makeup is being styled, please speak up so that the studio team can accommodate your needs.
*Any refunds which may be offered due to unique circumstances at Anele's discretion, are valid for a 14 (business) day period. After this time passes your refund is no longer valid.
Talent Release Forms
On shoot days all actors must sign a talent release form in order for Calm Collective LLC to freely use final retouched headshots and edited scenes on our website and social media.